We accept return requests within 14 days of delivery.

To be eligible for a return, your print must be in the same condition you received it: unused, undamaged, and in its original packaging. You’ll also need your order confirmation, receipt, or another proof of purchase.

To start a return, contact us as soon as possible.

Important: Don't ship anything back until you've contacted us. We'll confirm your return is approved and send you the right instructions.

Once we receive and inspect your return, we’ll let you know whether the refund has been approved.

If approved, your refund will be sent back to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may need extra time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us.

Return shipping is free for approved returns.

We'll send a prepaid return label and packing instructions when your return is approved. Please use them — it keeps the artwork safe in transit and lets us track its return.

We do not charge a restocking fee. Your full refund returns to you when your return is approved.

Please inspect your artwork when it arrives. If your print arrives damaged, defective, or you received the wrong item, contact us as soon as possible.

To help us resolve the issue quickly, please include your order number and clear photos of:

• the damaged or incorrect artwork
• the packaging
• the shipping label, if available

We’ll review the issue and work with you to make it right.

All Lavi Dou Gallery prints are made to order and can't be returned for buyer's-remorse reasons (wrong size, change of mind, slight color variation from screen).

Damage, defects, and shipping errors are always covered. But for made-to-order prints, we can't accept returns for changes of mind, sizing mistakes, or screen-vs-print color differences.

That said, we want you to have a good experience. If you’re unsure about a size, finish, frame, or artwork before ordering, feel free to contact us and we’ll gladly help you choose.

We cannot accept returns on:

• gift cards
• final sale items
• custom or personalized artwork
• prints that have been used, damaged after delivery, or removed from their original packaging in a way that makes them unsuitable for resale

We don't process direct exchanges. Instead:

1. Request a return for the original item.
   
2. Place a new order once the return is approved.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without giving a justification.

As with our regular return policy, the artwork must be unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.